1. Overview
At Agro Farms, we are committed to delivering high-quality agricultural products. If you are not satisfied with your purchase, we offer a return and refund policy to ensure customer satisfaction. This policy outlines the conditions and process for returns and refunds.

2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:

  • The request must be made within 7 days of receiving the product.

  • The product must be unused, in its original packaging, and in the same condition as received.

  • Perishable goods (such as fresh produce) are not eligible for returns unless they arrive damaged or defective.

  • Proof of purchase (receipt or order confirmation) is required.

3. Non-Returnable Items
Certain items cannot be returned, including:

  • Perishable goods such as fresh produce.

  • Opened or used products.

  • Products purchased on sale or clearance.

  • Custom or special-order items.

4. Return Process
If you wish to return an eligible item, please follow these steps:

  1. Contact our customer service team at [info@agrofarmtz.online] within the return window.

  2. Provide details of your order and the reason for the return.

  3. If approved, you will receive instructions on where to send the product.

  4. Ship the item back to us at your own expense, unless the return is due to our error (e.g., wrong or defective item sent).

  5. Once received and inspected, we will notify you of the refund status.

5. Refund Policy
Refunds will be issued under the following conditions:

  • If approved, refunds will be processed within 7 business days to the original payment method.

  • Shipping costs are non-refundable unless the return is due to an error on our part.

  • If the return does not meet the eligibility criteria, we may deny the refund request.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund based on the situation.

7. Exchange Policy
We do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.

8. Contact Us
For any questions regarding returns or refunds, please contact us at: 📧 Email: [info@agrofarmtz.online]
🌍 Website: [agrofarmtz.online]

 

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